Your Privacy Matters at crickix
crickix is committed to protecting the personal data of every player in Bangladesh. This Privacy Policy explains clearly and transparently what information we collect, why we collect it, how we use it, and the rights you hold over your own data.
Please read this Privacy Policy carefully. By registering an account on crickix, by making a deposit, or by using any feature of our platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of crickix immediately.
Section 1
Information We Collect
crickix collects personal data from you in several ways — directly when you register and use our platform, automatically when you browse our website, and occasionally from third-party sources where permitted by applicable law. Below is a full account of the categories of information we may hold about you.
Information You Provide Directly
When you create a crickix account, complete identity verification (KYC), make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with personal data including:
- Identity data: Full legal name, date of birth, gender, and nationality as it appears on your government-issued identification.
- Contact data: Email address, Bangladesh mobile number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
- Verification documents: Copies of your National ID Card (NID), passport, driving licence, utility bills, or bank statements submitted during KYC review.
- Financial data: Details of the payment methods you use — bKash account number, Nagad mobile number, Rocket account, Upay ID, or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard card information). Full card numbers are never stored by crickix; they are processed by our payment partners through encrypted channels.
- Account credentials: Your chosen username and a hashed (never plain-text) version of your password.
- Communications: The content of any messages you send to our support team via email or live chat, including your complaint history and query records.
Information Collected Automatically
When you access crickix — whether on a desktop in Dhaka or a mobile device anywhere in Bangladesh — our systems automatically record certain technical information:
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage data: Pages visited, time spent on each page, games launched, bets placed, game session duration, features clicked, and navigation paths through the site.
- Transaction logs: A complete record of all deposits, withdrawals, wagers, wins, losses, and bonus activations associated with your account, timestamped in Bangladesh Standard Time (BST, UTC+6).
- Geolocation data: Approximate location derived from your IP address, used to verify that you are accessing crickix from a permitted jurisdiction.
Information from Third Parties
In certain circumstances, crickix may receive personal data about you from third-party sources, including:
- Payment processors and mobile money operators (bKash, Nagad, Rocket, Upay) who confirm transaction authenticity and account ownership.
- Identity verification and KYC service providers who cross-reference the documents you submit against government and commercial databases.
- Fraud prevention agencies that flag accounts or payment methods associated with known fraudulent activity.
- Publicly available sources, where relevant to verifying your identity or investigating a compliance matter.
Data Categories at a Glance
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, passport |
| Contact | Email, mobile, address |
| Financial | bKash, Nagad, bank details |
| Technical | IP address, device, browser |
| Usage | Pages, games, bet history |
| Communications | Support tickets, chat logs |
crickix only collects data that is genuinely necessary for providing our services, fulfilling legal obligations, and protecting the security of our platform and our players. We do not collect data speculatively or beyond what is described in this Policy.
Section 2
How We Use Your Data
Account Management
We use your registration data to create and maintain your crickix account, process your login, and keep your profile information current and accurate.
Payment Processing
Your financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to execute withdrawal requests to your verified payment method in Bangladeshi Taka (৳).
Identity Verification
KYC documents and identity data are used to confirm you are 18 or older, that you are who you claim to be, and that you are permitted to access crickix from your location in Bangladesh.
Fraud & AML Compliance
Transaction logs, device data, and geolocation are used to detect and prevent fraudulent activity, money laundering, and other prohibited conduct on our platform.
Responsible Gaming
Usage and transaction data is monitored by our responsible gaming systems to detect patterns that may indicate problem gambling behaviour, allowing us to intervene proactively where necessary.
Promotions & Communications
With your consent, we use your contact data to send you information about relevant promotions, BPL and IPL cricket betting offers, bonus updates, and seasonal campaigns (e.g., Eid, Pohela Boishakh). You may opt out at any time.
Legal Basis: crickix processes your personal data on the following lawful grounds: (a) contractual necessity — to perform the account and betting services you have requested; (b) legal obligation — to comply with KYC, AML, and age-verification requirements; (c) legitimate interests — for fraud prevention, platform security, and responsible gaming monitoring; and (d) consent — for optional marketing communications, which you may withdraw at any time by contacting support@crickix.
Section 3
Data Sharing & Third Parties
crickix does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. This is a firm commitment. We will never monetise your personal data. However, to operate the crickix platform effectively and comply with our legal obligations, we do share specific data with carefully selected third-party service providers and, in limited circumstances, with authorities. All third parties who handle your data on our behalf are contractually obligated to process it only as instructed by crickix and to maintain appropriate security standards.
Categories of Third Parties We Work With
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the financial data necessary to execute your deposit and withdrawal transactions. Each of these processors operates under their own privacy policies and applicable financial regulations.
- KYC and identity verification providers: Third-party verification services receive copies of your identity documents and cross-check them against databases to confirm your identity and age. These providers are bound by strict data processing agreements.
- Game software providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data (e.g., bet amounts, game round IDs) necessary to deliver and settle game outcomes. They do not receive your full identity or financial profile.
- Fraud detection and AML screening services: Specialist third-party tools that analyse transaction patterns and device fingerprints to flag suspicious activity. Data shared is limited to what is necessary for the specific analysis.
- IT infrastructure and hosting providers: Cloud infrastructure and server hosting partners who store platform data in secure data centres. These providers act purely as data processors and have no right to access your data for their own purposes.
- Customer support technology: Live chat and ticketing platform providers who facilitate communication between you and our support team. Support conversations are stored on their systems for quality assurance and audit purposes.
Disclosure to Authorities
crickix may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or lawful request. We may also disclose data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of crickix, our players, or the general public. Where legally permitted, we will notify you of any such disclosure.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred to or processed in a country outside Bangladesh, crickix ensures that appropriate safeguards are in place — including contractual data processing agreements that impose equivalent data protection standards — before any such transfer takes place.
Our Data Sharing Commitments
We never sell your data to advertisers or data brokers
All third-party processors are bound by formal data agreements
Game providers receive only session data — never your full profile
We share only the minimum data necessary for each purpose
Cross-border transfers include contractual protection safeguards
Authority disclosures only when legally required or compelled
Section 4
Cookies & Tracking Technologies
crickix uses cookies and similar tracking technologies (including local storage, session tokens, and device fingerprinting) to operate the platform correctly, remember your preferences, keep your session secure, and understand how players interact with our site. This section explains what types of cookies we use and why.
Strictly Necessary Cookies
These cookies are essential for the crickix website to function. They manage your login session, maintain your account authentication state, and prevent cross-site request forgery (CSRF). Without these cookies, core platform features — including logging in, making deposits, and placing bets — would not be possible. These cookies cannot be disabled.
Performance & Analytics Cookies
These cookies collect anonymised data about how visitors use crickix — which pages are visited most, how long players spend on each section, and which games attract the most interest. This data helps us improve the platform experience for all Bangladesh players. The data collected is aggregated and does not identify individual users.
Functionality Cookies
Functionality cookies remember your preferences — such as your preferred language, display settings, and recently played games — so that you do not have to reconfigure the platform on each visit. Disabling these cookies means your preferences will not be saved between sessions.
Security & Fraud Prevention
These cookies and device fingerprinting technologies help our fraud detection systems identify unusual patterns of activity — such as multiple accounts being accessed from a single device — and protect the integrity of our platform for all legitimate players.
Managing Your Cookie Preferences
You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please be aware that disabling strictly necessary cookies will impair the functionality of crickix, and some features may become unavailable. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in the help documentation of each browser.
crickix does not use cookies to serve third-party advertising or to track your browsing activity on other websites. Our tracking technologies are strictly confined to the crickix domain and are used solely for the purposes described in this Policy.
Section 5
Data Retention & Storage
crickix retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention periods apply to the main categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and audit obligations |
| KYC / identity documents | 5 years after account closure | AML compliance requirements |
| Financial transaction records | 7 years after transaction date | Financial record-keeping obligations |
| Game session and betting history | 5 years after last activity | Dispute resolution and auditing |
| Support communications | 3 years after ticket closure | Quality assurance and legal records |
| Technical / device logs | 12 months | Security monitoring and fraud detection |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
Once a retention period expires, crickix will securely delete or anonymise your personal data so that it can no longer be linked to your identity. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.
If you voluntarily close your crickix account, your personal data is not immediately deleted — it is retained for the periods specified above to fulfil legal obligations. If you have a question about the specific data held about you at any point, contact support@crickix.
Where Is Your Data Stored?
Your personal data is stored on secure, encrypted servers managed by crickix's infrastructure partners. Servers are located in data centres that maintain industry-standard physical and digital security controls, including:
AES-256 encryption for data at rest
TLS 1.3 encryption for all data in transit
Role-based access controls — staff only access data needed for their job
Regular automated backups with disaster recovery protocols
24/7 intrusion detection and security monitoring
Periodic third-party security audits and penetration testing
Section 6
Security Measures
crickix takes the security of your personal data seriously. We implement a layered approach to data security that combines technical controls, operational procedures, and staff training to protect your information against unauthorised access, alteration, disclosure, or destruction.
SSL Encryption
All data exchanged between your browser or mobile device and crickix is encrypted using SSL/TLS technology. The padlock icon in your browser confirms this connection is secure at all times.
Password Security
Passwords are never stored in plain text. crickix uses industry-standard hashing algorithms with salting to store password credentials. Our team will never ask you for your password — beware of phishing attempts.
Two-Factor Authentication
crickix supports two-factor authentication (2FA) for account login. We strongly recommend that all Bangladesh players enable 2FA to add an additional layer of protection to their account beyond just their password.
Access Controls
Access to personal data within crickix is strictly limited to staff members whose job functions require it. All internal data access is logged, and access rights are reviewed regularly. Former employees have access revoked immediately upon leaving the organisation.
Vulnerability Management
crickix conducts regular vulnerability scanning and periodic penetration testing to identify and remediate security weaknesses before they can be exploited. Critical vulnerabilities are patched on an emergency basis as soon as they are identified.
Breach Response
In the unlikely event of a data breach that poses a risk to your rights and freedoms, crickix will notify affected players promptly and take immediate remedial action. We maintain a documented incident response plan that is tested and updated regularly.
Your responsibility: While crickix implements robust technical safeguards, account security is a shared responsibility. You should choose a strong, unique password for your crickix account, never share your login credentials with anyone, log out of your account when using a shared or public device, and contact support@crickix immediately if you suspect any unauthorised access to your account.
Section 7
Your Data Rights
As a crickix player in Bangladesh, you hold a set of rights over the personal data we hold about you. crickix is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at support@crickix with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.
Right of Access
Request a copy of all personal data we hold about you (a Subject Access Request).
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary or where you withdraw consent. Legal retention obligations may limit this right.
Right to Restriction
Ask us to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Right to Portability
Receive a copy of the data you provided to us in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing of your data for direct marketing purposes. We will cease marketing communications immediately upon receiving your objection.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Complain
If you believe we have mishandled your personal data, you have the right to raise a formal complaint with us or with a relevant supervisory authority.
To submit a data rights request, email support@crickix with the subject line "Data Rights Request" and include your registered username, the email address on your account, and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing the request. We aim to respond within 30 days, and will notify you if a complex request requires additional time.
Section 8
Children's Privacy
crickix is strictly an adults-only platform. Our services are available exclusively to individuals who are 18 years of age or older. We do not knowingly collect, use, or retain personal data from anyone under the age of 18. Age verification is a mandatory component of our KYC process, and accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending review.
If you are a parent or guardian and you believe that a person under 18 has registered on crickix or provided us with personal data without your knowledge, please contact us immediately at support@crickix. We will investigate promptly, close the account, delete the data, and refund any funds deposited, subject to our identity verification process.
We also encourage parents and guardians to make use of internet filtering and parental control software to restrict access to gambling platforms on shared or family devices. This is especially relevant for households in Dhaka, Chittagong, and other major cities in Bangladesh where shared mobile devices are common. The safety of young people online is a responsibility we take very seriously at crickix.
18+ Only: By using crickix, you confirm that you are 18 years of age or older. If at any point we have reason to believe that a player is underage, we will immediately suspend the account and initiate a review. All winnings accrued by an underage player will be forfeited.
Strictly Adults Only
crickix is an 18+ platform. Age verification is mandatory for all accounts. We do not knowingly hold data belonging to anyone under 18.
Section 9
Policy Updates & Contact
crickix reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will notify registered players by email and update the "Last updated" date shown at the top of this page and in the hero section above. The current version of the Privacy Policy is always accessible at crickix/privacy-policy.
We encourage you to review this Privacy Policy periodically to stay informed about how crickix protects your personal data. Your continued use of the platform following the publication of any amended Privacy Policy constitutes your acceptance of the updated terms.
How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickix handles your personal data, our support team is available 24/7 and ready to assist you. All privacy-related correspondence will be handled with care and discretion.
- Email: support@crickix — for data rights requests, privacy queries, and complaint submissions.
- Subject line for data requests: Use "Data Rights Request" to ensure your message is routed to the correct team.
- Response time: We aim to acknowledge all privacy-related emails within 24 hours (BST) and resolve queries within 30 days.
- Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6).
All privacy-related communications with crickix should be conducted in English. Our support team operates in English to serve our Bangladesh player base, and all formal data rights requests must be submitted in writing in English for accurate and timely processing.
Privacy Contact Summary
Contact Email
support@crickix
Subject Line
"Data Rights Request"
Response Time
Within 30 days
Support Hours
24/7 — BST (UTC+6)
Last Updated
January 2026
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