Responsible Gaming at crickix
We believe that gambling should always be fun, safe, and within your control. Our responsible gaming framework gives every Bangladesh player the tools, resources, and support needed to stay in charge of their experience.
Section 1
Our Commitment to Safe Play
At crickix, responsible gaming is not a policy checkbox — it is a core principle woven into everything we do. We serve a passionate community of online casino and sports betting players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond, and we take our duty of care to every single one of those players seriously.
Gambling is a form of entertainment. It should be enjoyable, social, and — above all — voluntary. When it stops being fun and starts feeling compulsive, out of control, or financially harmful, that is when crickix wants to help. Our platform provides a comprehensive set of responsible gaming tools designed to keep you firmly in control at every stage of your journey with us.
We are committed to offering a fair, transparent, and safe gaming environment. That means clear odds, honest bonus terms, independently audited random number generators, and a support team that is available 24 hours a day, 7 days a week at support@crickix to assist any player who needs help.
Golden Rule: Only gamble with money you can afford to lose. Treat your gaming budget as an entertainment expense — like a cinema ticket or a restaurant meal — not as an investment or a way to recover financial losses.
SSL Secured
All data encrypted end-to-end
Fair Play Certified
Independent RNG audits
24/7 Support
BST — always available
18+ Enforced
Mandatory KYC age checks
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) to keep spending within your personal budget.
Time-Out Periods
Take a short break of 24 hours, 7 days, or 30 days when you need to step back and reset your relationship with gambling.
Self-Exclusion
Request a long-term or permanent self-exclusion at any time. Your account will be blocked immediately and you will not receive any promotional communications.
Activity History
Review your full betting and deposit history at any time from your account dashboard, so you always have a transparent picture of your activity.
Reality Checks
Opt into session reminders that notify you of how long you have been playing and how much you have wagered, helping you keep a clear perspective.
Confidential Support
Our dedicated responsible gaming team is available around the clock to speak with you privately and without judgement about any concerns you have.
Section 2
Age Restriction & Verification
crickix is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or place any bet or wager on our platform. This rule applies to all players regardless of location within Bangladesh — whether you are in Dhaka, Sylhet, Cox's Bazar, Rangpur, Mymensingh, or Barisal.
Age verification is a mandatory part of our Know Your Customer (KYC) process. When you register, you declare that you are 18 or above. Before processing your first withdrawal — and periodically throughout your time with us — we require documentary proof of age. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate issued by a Bangladeshi authority. Any account where age cannot be verified will be suspended until verification is complete, and any account found to belong to a person under 18 will be closed immediately, with all funds returned where legally permissible.
Why Age Verification Matters
Young people are particularly vulnerable to the harms associated with gambling. Research consistently shows that those who begin gambling at a young age are significantly more likely to develop problematic gambling behaviours later in life. At crickix, we take a zero-tolerance approach to underage gambling and invest in robust age-gate technology to prevent minors from accessing our platform.
Important: If you suspect that a person under 18 has accessed crickix, please contact us immediately at support@crickix. We will investigate and act swiftly to close the account and protect the minor involved.
Strictly Adults Only
crickix is an 18+ platform. We verify the age of every player before they can withdraw funds.
Mandatory NID / passport check
Account suspended pending verification
Zero tolerance for underage play
Winnings forfeited if underage confirmed
Section 3
Deposit & Spending Limits
One of the most effective responsible gaming tools available to crickix players is the ability to set binding deposit and spending limits on your account. These limits are designed to help you stay within a budget that you have decided upon in advance — before the excitement of a game session might otherwise tempt you to spend more than intended.
All limits are denominated in Bangladeshi Taka (৳) and apply across all payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and local bank transfers. Once a limit is set, it takes effect immediately. If you choose to increase a limit, a mandatory cooling-off period applies before the increase takes effect, giving you time to reconsider. Decreasing a limit takes effect immediately, with no delay.
| Limit Type | Period Options | How to Set | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediately | After 24-hour cooling-off |
| Loss Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediately | After 48-hour cooling-off |
| Wager Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediately | After 24-hour cooling-off |
| Session Limit | Per session (minutes) | Account Settings → Responsible Gaming | Immediately | After 24-hour cooling-off |
How to Set a Deposit Limit
Log in to your crickix account
Visit crickix and sign in using your registered username and password.
Navigate to Account Settings
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Open the Responsible Gaming tab
Select the "Responsible Gaming" tab within your account settings to see all available limit options.
Enter your preferred limit in ৳
Choose the limit type (daily / weekly / monthly), enter your desired amount in Bangladeshi Taka, and confirm. The limit becomes active immediately.
Tips for Setting Effective Limits
Set limits before your first deposit — it is easier to think clearly before you start playing than during a session.
Base your deposit limit on your monthly disposable income after paying all essential bills and expenses in Bangladesh.
Never chase losses. If you reach your limit, stop playing. The games will be there tomorrow.
Consider setting a loss limit alongside your deposit limit for an extra layer of protection.
Review your limits monthly to make sure they still reflect your current financial situation and comfort level.
Contact support@crickix if you want help choosing appropriate limit values for your situation.
Section 4
Time-Out & Cool-Off Features
Sometimes you just need a break. Life gets busy, or a losing streak leaves you feeling frustrated, or you simply want to step back and reassess. crickix's time-out feature allows you to pause your account for a defined period without the permanence of a full self-exclusion.
During a time-out, your account is suspended. You cannot log in, make deposits, or place bets. Any pending withdrawals will still be processed normally during your time-out period. At the end of your chosen time-out duration, your account will automatically reactivate, allowing you to return when you feel ready and in control.
Available Time-Out Durations
- 24 Hours — A short overnight break to sleep on it before playing again.
- 3 Days — A long weekend pause to recharge and refocus.
- 7 Days — A full week away to gain perspective on your gaming habits.
- 14 Days — A two-week cooling-off period for a more meaningful reset.
- 30 Days — A full month away, ideal if you are feeling genuinely concerned about your habits.
- Custom duration — Contact support to request a specific duration that suits your circumstances.
To activate a time-out, navigate to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The block takes effect within minutes. You will also be automatically removed from all marketing and promotional communications for the duration of your time-out.
Taking a time-out is a sign of self-awareness and strength, not weakness. Thousands of responsible players across Bangladesh use time-out features as a routine part of managing a healthy relationship with online gaming.
Reality Check Reminders
In addition to time-out periods, crickix offers optional reality check notifications that appear on screen during active game sessions. These reminders display:
How long you have been playing in the current session
Total amount wagered during the session
Net result (profit or loss) for the session
Option to end the session immediately with one tap
You can set reality check intervals of 15, 30, 45, or 60 minutes. Enable this feature under Account Settings → Responsible Gaming → Reality Checks.
Session Time Limits
You can also set a hard session time limit — when the timer expires, your session ends automatically and you are logged out. This is especially useful for players who find it difficult to stop playing once they have started. Set your preferred session length in minutes from your Responsible Gaming dashboard.
Section 5
Self-Exclusion Programme
If you feel that your gambling is no longer under control and that a short time-out is not sufficient, crickix's self-exclusion programme offers a stronger, longer-term solution. Self-exclusion is a formal commitment to stop gambling on crickix for an extended period, and it is taken extremely seriously by our team.
When you self-exclude, your account is permanently blocked for the duration you choose. All active bonuses and promotional offers are voided. You will be removed from all marketing lists immediately — no promotional emails, no SMS messages, no push notifications. Any remaining balance in your account at the time of self-exclusion will be available for withdrawal according to our standard verification process.
Self-Exclusion Duration Options
crickix offers the following self-exclusion periods. Unlike time-outs, self-exclusion periods cannot be shortened or cancelled once activated — you must wait for the full period to elapse before you can request reinstatement:
- 6 Months — A meaningful medium-term exclusion for players who need significant time away.
- 1 Year — A full year away to allow serious reflection and recovery.
- 2 Years — For players with more persistent concerns.
- 5 Years — A long-term exclusion for those who feel gambling poses a serious risk to their wellbeing.
- Permanent / Lifetime — An indefinite exclusion with no automatic reinstatement. Players who choose permanent exclusion will need to provide strong evidence of recovery and undergo a mandatory assessment before any reinstatement can even be considered.
Please Note: Self-exclusion on crickix applies only to your crickix account. We strongly encourage players who are self-excluding to also consider self-excluding from other gambling platforms they may use. If problem gambling is seriously affecting your life, please reach out to a professional counsellor or support service in addition to using our self-exclusion tool.
How to Request Self-Exclusion
You can request self-exclusion in two ways:
- Via your account: Log in → Account Settings → Responsible Gaming → Self-Exclusion → choose your duration → confirm.
- Via our support team: Email support@crickix with the subject line "Self-Exclusion Request" and your account details. Our team will process your request within 24 hours and confirm by email once the block is active.
What Happens During Self-Exclusion
Account login is blocked immediately
All active bonuses are voided
Removed from all marketing communications
New account registrations with same details are blocked
Remaining balance is protected and can be withdrawn
Pending withdrawal requests are still processed
Duration cannot be shortened once activated
Section 6
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. It does not discriminate — it can affect people of all ages, backgrounds, and income levels across Bangladesh. The earlier a problem is identified and addressed, the easier it is to manage. Below are some of the most common warning signs to look out for in yourself or someone you care about.
Ask yourself these questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to reach out to our support team or a professional gambling counsellor without delay.
These questions are adapted from internationally recognised responsible gambling assessment frameworks. They are provided for self-reflection purposes only and do not constitute a clinical diagnosis.
Do you spend more money on gambling than you originally planned or can comfortably afford?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Do you gamble to escape stress, anxiety, boredom, or problems in your daily life in Dhaka or elsewhere?
Have you borrowed money, sold possessions, or gone into debt to fund your gambling activities?
Do you chase losses — gambling more in an attempt to win back money you have already lost?
Have you lied to family members or friends about how much time or money you spend on gambling?
Has gambling caused problems in your relationships, your work, or your studies?
Do you feel anxious, irritable, or restless when you are not gambling or when you try to stop?
Have you ever gambled with money set aside for essential expenses such as rent, food, or utility bills?
You Are Not Alone: Problem gambling is a recognised condition that affects millions of people worldwide. Seeking help is a courageous and positive step. crickix's support team is ready to listen and assist you at support@crickix, available 24/7 Bangladesh Standard Time.
Section 7
Support & Help Resources
If you believe that gambling is becoming a problem for you or someone close to you, the most important step is to reach out for help. crickix's responsible gaming support team is available around the clock, and there are also broader resources available to players in Bangladesh who need professional guidance and counselling.
Email Support
Reach our dedicated responsible gaming team any time. We aim to respond within 2 hours during peak times.
support@crickix
Available 24/7 — BST (UTC+6)
Live Chat
Use the live chat feature inside your crickix account for an immediate, real-time conversation with our support agents.
Available In-Account
Log in to access live chat
Self-Help Tools
Access deposit limits, time-out, and self-exclusion tools directly from your account settings, without needing to contact support.
Account Settings
Responsible Gaming tab
Professional Counselling & External Resources
For players who need professional therapeutic support beyond what an online gaming platform can provide, we encourage you to seek help from qualified mental health professionals or addiction counsellors. In Bangladesh, general mental health services are available through the National Institute of Mental Health (NIMH) in Dhaka and through a growing number of private counselling practices in major cities including Chittagong, Sylhet, and Khulna.
International helplines and online support communities — such as Gamblers Anonymous (available in English at ga.org) — also provide free, confidential support for people struggling with gambling addiction. These services are staffed by people who have experienced problem gambling firsthand and understand what you are going through.
Remember: asking for help is the first and most important step. No matter how serious the situation feels right now, recovery is possible, and you do not have to face it alone.
Section 8
Parental Controls & Underage Protection
If you share a computer, smartphone, or tablet with younger family members in your household, it is important to take steps to prevent them from accessing online gambling sites including crickix. While our platform uses mandatory age verification to prevent underage accounts from being created, we also recommend that parents and guardians take additional precautions at the device and network level.
Recommended Parental Control Measures
- Use dedicated parental control software such as Net Nanny, Qustodio, or Bark to block gambling-related websites on devices used by children.
- Enable browser-level restrictions on Chrome, Firefox, or Safari to restrict access to adult content categories, which typically include gambling sites.
- Set up a separate user account on shared devices with restricted permissions for children, separate from the adult account used for personal browsing.
- Keep your crickix login credentials private. Do not share your username or password with anyone, including children or younger siblings.
- Enable device screen time controls available on Android and iOS to limit app usage and web browsing hours for children's profiles.
- Talk to your children openly about online gambling — explaining why it is an adults-only activity and the potential risks associated with problem gambling is one of the most effective preventive measures available.
If you believe a minor has somehow accessed your crickix account, contact us immediately at support@crickix. We will investigate the matter, suspend the account pending review, and work with you to secure it going forward.
Device-Level Protection
Use built-in parental controls on Android and iOS to create restricted profiles that block gambling category sites and apps.
Network-Level Filtering
Configure your home Wi-Fi router — available from providers like Grameenphone, Robi, or Banglalink — to enable content filtering that blocks adult and gambling categories.
Strong Password Hygiene
Use a strong, unique password for your crickix account and enable two-factor authentication. Never save your password in a browser on a shared device.
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Play Responsibly with crickix
Ready to enjoy cricket betting, live slots, and casino games the right way? Set your limits, know your boundaries, and play for fun.